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This position is responsible for maintaining the integrity, timeliness and accuracy of Accounts Receivable and its related processes, controls, reconciliation’s, analyses and reports. Manage AR Analyst and Collection staff.
Key Areas of Responsibilities:
· Planning, organizing, and defining roles for AR Team members to ensure that customer service level requirements are met or exceeded
· Account reconciliation and collection, including debit and credit research
· Establishing and documenting procedural and technical improvements in AR processes
· Identifying, implementing, and monitoring improvements in performance metrics
· Establishing communications with other departments to resolve customer problems and situations
· Applying accounting knowledge to resolve ticket requests and to approve team proposed ticket resolution
· Responsible for ensuring the timely reconciliation and application of all chargeback items, refund requests, adjustments and collections
· Assist GL Team with month-end accounts receivable, cash and revenue account reconciliations
· Analyze group output to provide continuous process improve opportunities and highlight areas for efficiency
· Maintain documents in compliance with Sarbanes-Oxley
· Hiring, training, coaching, and setting employee objectives and evaluation of performance
Basic Qualifications
· Problem recognition and resolution skills
· Supervisory experience
· Must have highly developed analytical abilities, able to analyze situations, present/defend conclusions and recommend action plans
· Must have a willingness to delve into a problem and understand the root cause
· Must be capable of making sound business decisions
· Must have knowledge and understanding of accounting principles and processes
· Ability to organize and prioritize multiple projects
· Exemplary communication skills, leadership ability and tremendous work ethic
· Effective time management skills
· 5+ years related work experience in A/R and collections
· Working knowledge of MS Office programs
· Proficient in Excel spreadsheet development, including the ability to create formulas & schedules
· Experience with accounting and billing software
Preferred Qualifications:
· Experience with Oracle BRM and CRM
· Prior experience working with chargebacks a plus
Education
Bachelor’s degree in accounting or finance, or extensive training and experience in related fields
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