Call Center Quality Control Analyst
Reports To: Center Director
The primary responsibilities of the Quality Control Analyst are:
Conduct account reviews on a consistent basis for all collections specialists
Conduct compliance monitoring sessions by reviewing recorded calls and grading per scorecard
Monitor account update compliance
Produce monthly scorecards on each RS
Produce monthly summary reports
Monitor queue distributions for collections ...
Seeking: Professionals licensed as a LAPC, LPC, LMSW, LCSW, LAMFT, LMFT, or RN for call center located Downtown Atlanta.
Qualifications: Master’s degree in a behavioral health discipline with a valid, unrestricted license to practice in the state of Georgia, or a graduate of an accredited school of nursing with a valid, unrestricted license in the state of Georgia.
Experience: Minimum three (3) years’ experience in a behavioral healthcare setting. Telephone triage experience preferred. Knowledge ...
Customer Service Representative, Account Manager, Client Services Representative, Customer Service Specialist, Customer Service Agent, Member Services Representative, Hub Associate, Account Service Representative, Call Center Representative, Call Center, Inbound Call Center
Access Insurance is seeking Full-Time, Bi-lingual (English/Spanish) Call Center Claims Service Intake Representatives to work at our office on the north side of Atlanta, GA. Access Insurance Company delivers specialty ...
World Services is an interpretation and translation company based in Atlanta, GA. We are currently seeking a Call Center Representative at our corporate office in Chamblee, GA.
-Handle inbound and outbound calls
- Maitain the database
-Maintaining and creating filing systems
-Photocopying, scanning and faxing
-Sending emails to clients
- Support ongoing marketing projects
- Assist with additional administrative tasks
- Locate ...
We are currently recruiting for a customer service specialist for our customer in the Duluth area. This position is responsible for answering and directing all incoming calls to assist customers with their needs. This is a temp to hire opportunity for the right individual, with an initial pay rate of $12.00/hr. The shift is Monday - Friday (9:30am - 6:00pm).
One year experience in a customer contact environment
Professional demeanor with exceptional phone etiquette
Growing Dealership now hiring an experienced Business Development Manager. Seeking an experienced professional with a passion for training and leading teams to success. Must be willing to lead by example and be on the phones 30% of the day. If you have what it takes to drive results and expand our BDC, please apply.
As the Business Development Manager, you will play a hands on role, leading, and motivating a small team of sales and service representatives handling inbound/outbound ...
Sitel’s Work@Home division is looking for qualified candidates to join our team of associates. We hire talented people who share our passion for providing exceptional customer service. As a Work@Home associate, customer calls will be routed to your home office. Calls may involve billing inquiries, account or product inquiries, product or service orders, installation scheduling or technical product trouble shooting. Our clients come from various industries such as financial services, ...
Growing company in Roswell is seeking several customer service/call center representatives to work in a fast paced call center. Qualified candidates must have at least 2 years call center/customer service background and/or medical or EMR experience. You must have excellent computer skills and outstanding written and verbal communication skills. These positions also require a lot of training so you must be able to absorb information quickly and apply the information in a busy medical call center ...
Environmental Company in Marietta is in need of several Call Center candidates. You must have an excellent customer service background and have the ability to multi task in a fast paced environment. Excellent communication skills, solid computer skills, and your own transportation. Long term temp (with opportunity to go perm for right candidates). This position pays $10.50/hour.
Pharmaceutical company in Duluth looking for Bilingual Customer Service candidates. Must have at least one year experience in a call center environment. Candidates must be proficient in Microsoft Excel and Outlook. This position is M-F 11a-8p and the pay is $13/hour. Only qualified candidates will be contacted.
Background check is required.
MDnetSolutions offers a wide breadth of innovative solutions to help optimize operational efficiency, elevate brand awareness, and grow healthcare businesses. Through our medical call center, lead management, online marketing, healthcare consulting and practice management solutions, we help solve healthcare business challenges. At a time when jobs are difficult to find, we are growing and have a wonderful opportunity for a Bilingual (English/Russian) Call Center Representative in our Roswell, GA ...
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